Scrum Master | Agile Leadership | IT | Learning & Development

Cathrin McDougall

With more than 5.5 years in product development, Cathrin is a Scrum-certified Product Owner and Agile leader passionate about delivering solutions that align business objectives with product strategy and vision. She drives projects end-to-end to achieve targeted performance metrics and fosters collaboration across teams.

Her special projects reflect a background in education, where she develops learning content and designs training and instructional media to centralize knowledge and empower teams. This work ensures seamless alignment with products, growth, and development.

Cathrin’s goal is to deliver solutions that bridge business objectives with strategy and vision, ensuring measurable outcomes and greater collaboration.

More About Me

Key Domains

  • Photo by Karola G: https://www.pexels.com/photo/hand-of-a-person-taking-photos-of-an-album-6661090/

    Agile Leadership & Governance

    - 384% velocity boost | Scaled Scrum across 8 engineering teams, aligning backlog scope with delivery capacity.

    - 67% boost in User Story quality compliance | Standardized requirements documentation by authoring 3 user story templates (technical, functional, general) and defining acceptance criteria benchmarks across enterprise pillars.

    - Boosted RTO by 6 days | Refined Disaster Recovery protocol, authored devops and emergency procedure documentation.

    Project Spotlights
  • Multiple illuminated light bulbs with words related to personal and professional development written inside each bulb, including training, skills, knowledge, education, development, coaching, success, motivation, growth, goal, advice, career, plan, idea, and experience, against a black background.

    Learning & Development

    - Published three e-learning modules to improve core app/tool knowledge.

    - Hosted three lunch-and-learn sessions to increase engagement with core features.

    - Wrote bilingual marketing and training content to boost classroom accessibility.

    - Presented demo and bonus incentive program launch for the platform upgrade.
    Project Spotlights
  • A robotic hand reaching out towards a digital network of interconnected glowing nodes and lines in a dark, futuristic setting.

    Workflow Optimization

    - Over 72 hours time saved | Built automated transcription and data management pipeline.

    - 63% boost in request cycle | Integrated Salesforce smartform and optimized workflow for badge format turn-around.

    - 35% Increase in Workflow Efficiency | Created 12 Gen-AI voice prompts to expand accessibility and optimize user experience.

    Project Spotlights
  • Group of diverse colleagues in a meeting room, smiling and engaging with each other around a wooden table, with laptops, coffee cups, and notebooks, in a professional office setting.

    Product Leadership

    - 45% boost in onboarding ramp-up | Chaired new product training across Implementation, Sales, Service, and Support, releasing 4 LMS modules for training and continuous learning.

    - Developed and shipped 2 post-launch UX enhancements to boost user adoption | Released two high-impact enhancements that increased workflow efficiency by 48%, enabling data submission at multiple points in the workflow.

    - 2.1M first-year revenue new product launch | Achieved GTM status 1-month early, defining MVP, parity, and enhancements to streamline adoption.

    - Launched Pendo across SaaS + mobile in 6 weeks | Partnered with offshore teams to define full SXM taxonomy (Areas, Pages, Features) and RBAC metadata, achieving 100% telemetry coverage and 156% lift in mobile campaign response above target.

    Project Spotlights

Let’s work together!

Interested in collaborating? Have a project I could help with?

I support IT/Engineering Agile, SAFe, and Scrum teams as a Scrum Master, Project Manager, or Agile Leader.

I’m also pursuing Security+ to move into System Administration. Contact me — I’d love to work with you.